Products are made to order and may be unavailable due to exceptional circumstances. In such cases, the customer will be notified to offer a replacement or a refund. Delivery is only carried out in the countries indicated on the website, and the order is left on a pallet in front of the residence. Indoor deliveries require an additional quote.
The customer must keep their delivery information up to date and check the order upon receipt. If there is damage, it must be noted on the delivery note and reported within a maximum of 48 hours. In case of delays, the order can be canceled after a new agreed deadline, and the refund will be received within 14 days.
A product can be returned within 14 days of receipt, without the need for justification. It must be returned in good condition and with its original packaging. The refund will be full, except in case of improper use. Returns of personalized products are not accepted.